Complaints - Arona St James Solicitors

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We are committed to providing high quality legal advice and client care. However, if at any point you become unhappy or concerned with the service we provide than you should inform us immediately, so we can do our best to resolve any issues.

We hope that in the first instance you will feel able to and would recommend that you do discuss your concerns with the person carrying out the work on your behalf. If your concerns are not capable of resolution as a result of such discussion however then they will be referred to the solicitor ( heads of team) ultimately responsible for your matter unless it involves the head of team themselves, in that instance it will be referred to an alternative head of team Solicitor.

The Solicitor ( head of team) responsible will respond to you within 10 working days following an investigation of your complaint and the file. If it is not possible to review the file adequately in that period, then we will advise you of the reasons and set a timescale to deal with the matter.

If the Solicitor ( head of team) responsible is unable to resolve your concerns satisfactorily then these will be referred:-

To an alternative head of team solicitor ( heads of Immigration and employment Arona Sarwar Principal Solicitor and Gillian Hutchfull Head of private client
They will review the complaint and findings and revert to you with their final findings within 14 days.

Our complaints are handled by the Principal solicitor Arona Sarwar who can be reached via email: arona@aronastjames.co.uk

or by post at:

Arona St James

63 St James’s Street

London E17 7PJ

We do hope that it will be possible to resolve matters to our mutual satisfaction sooner rather than later. Making a complaint will not affect how we handle your case.

What To Do If We Cannot Resolve Your Complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.

Contact details

Visit: www.legalombudsman.org.uk

Telephone: 0300 555 0333 between 9am to 5pm

Email: enquiries@legalombudsman.org.uk

Or write to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

http://www.sra.org.uk/consumers/problems/report-solicitor.page

Google Rating

4.9

Arona St James Solicitors

Marcos Fournier

08:39 06 Oct 17

Dear Arona, I'd like to share a few words to express how extremely happy my Husband and I are with your services. Right from the outset, I knew that we could entrust you with my immigration case. You are very professional, your attention to detail is remarkable and your extensive experience and in-depth knowledge of the Immigration laws, regulations and administrative processes in the UK are exceptional. Most of all, we felt you could lead my immigration case to a successful completion because you are extraordinarily passionate about your job. I particularly appreciated the fact that you were very accessible, you took the time to answer all our questions and gave us clear guidance on how to manage the process in an efficient and successful way. Of all the law firms I have worked with in the past, I can say with confidence that you and your firm are the best in the field of immigration. Please accept our deepest gratitude for all the work that you did for us.

Jen Pulledo

13:23 10 Oct 17

No words can express our gratitude to Arona for making our family complete. Firstly by securing a grant for myself to be with my partner in the UK and now for handling such a sensitive and urgent case with my children's visa application. I have known her for several years now and she has proved over and over again that she is one of the best. With my mum who used to look after my children who has recently passed, Arona has been the most compassionate lawyer I have ever met and managing to secure an urgent entry clearance for both my daughters during a very difficult time is beyond words. Your experience, skills and knowledge of what to do and who to contact is second to none. Forever grateful to you Arona for all you've done for my family. Now we are complete. Thank you so much!!!

Edward Moses

12:52 25 Oct 17

Exceptional service. I would highly recommend anyone who has immigration issues to use ARONA ST JAMES SOLICITORS. They are very professional and honest from the start. Before using Arona St James Solicitors, I was using one solicitor who totally ripped me off and didn't do my immigration application properly so I was refused stay. I was recommended Arona St James Solicitors by a friend and its the best decision I have ever made. I have now got my Stay to remain in the UK and now I feel a weight lifted off my shoulders. Thank You Arona St James so much for your help and support through out the process.

Jay C

18:28 22 Dec 17

Top rated Solicitors firm. Friendly and knowledgeable. Tidy office and meeting rooms. Highly recommended and will be using them again real soon. Thank you.

M Hoque

10:36 26 Jul 17

I came to Arona St James to help me secure international protection it was difficult to open up to a lawyer but when I met Arona I was put at ease. She listened and understood the issues and provided a case plan. Arona throughout my case set out the process, timescales and different actions the Home Office could take. She worked with my medical and support workers and represented me herself at the main interview which helped me relax and be in a position I was able to talk about my life openly and frankly. I knew from the outset she would through all her efforts, help me secure my stay. A truly unique person that is a large part of my life now. I am now more happy and secure in my future. Thank you to her and her team - I don't have words to express how she walked side by side with me. Highly recommended to clients looking for a talented lawyer who cares about their work. Her expertise and service is of the highest calibre. A brilliant lawyer.

Pamela Astrid

12:43 10 Oct 17

Arona is not just my solicitor but has become a very good friend. She is compassionate and her level of understanding not just of the law and her empathy is way beyond expectations. Since securing a grant for my partner, she has yet again proved to be one of the best immigration lawyers around and would highly recommend her service. My partner and I have used her services again in getting our children to live with us in the UK. My mother in law who has been looking after our children has recently passed and Arona without being asked has dropped everything she has going and has handled our case most urgently and managed to secure a grant for our children by negotiating with senior member of UKVI and directors of the entry clearance section who were open to and receptive to ensuring a seamless service. Arona's experience, knowledge and compassion are what separates her from the rest. Five stars to you Arona!!! Thank you ever so much!!!

Mark Lawrence

22:27 27 Jan 18

Very very good service. The application would of probably failed if I we didn't go to a lawyer specialising in immigration. Arona had an incredible knowledge of the potential pitfalls of applying from Iran (my wife's Persian) and left nothing to chance. Highly recommended.

Nouman Asghar

13:45 14 Mar 18

Laila and Arona have been amazing! Really supportive and helpful throughout the whole process

Tia Tights

01:06 29 Apr 18

At first, I was hesitant to pursue my complicated case and felt that the odds were stacked up against me, Arona confidently cleared all my pre-conceived assumptions and my own personal fears which I had built up over the years through reading immigration forums, social media posts, government deportation propoganda, listening to friendly hearsay and the UK Border Force TV reality show ( I would specifically advice avoid watching this show if you are fighting an immigration case) I wouldn't have had the confidence to go ahead with my case if not for Arona and her team of handling my loved one and my case. Reassuring confidence, professionalism, and genuine care is how I would describe the style of Arona and her brilliant paralegal Laila for handling my case. Arona lifted me and my partner out of a life full of restrictions, misery and uncertainty and into hope and happiness..Arona is simply a LIFE CHANGER and haven't given this well deserved compliment lightly to any other professional or.... a friend, I am ever so grateful that true professionals like Arona exists in an otherwise crowded market of charlatans immigration solicitors.

ivaylo farha

11:13 07 Jun 18

Highli recommended! Thank you so much .

Hayley Hopkins

14:42 09 Jun 18

My experience with Laila & Arona was excellent! Laila provided great guidance through the entire fiancé visa process. She was very timely and quick to answer any questions. I felt the service was well worth the price. She curated excellent witness statements and did a wonderful job creating the entire application. We were extremely thankful for her diligence with our application. We had a successful outcome as well with the visa! Absolutely recommend!

Jacek Stopa

12:49 16 Jun 18

I am a Polish National and my wife is a Vietnamese National. I work as an engineer in the UK. My now wife came to the UK and left voluntarily after she was not granted permission to marry in the UK. The Home Office felt she had mislead them in her visitor's visa application. Of course this was not true. However when you find your partner at the time being incarcerated and your fighting away it becomes difficult as you feel no one is listening to you. you read the news that the environment is hostile and we know we have been victims of this. The Home Office looks at paperwork and asserts what the person's intention is. My wife had come over on a visit and met me, and her former relationship that she wrote in her application was a new one and one that had not turned into a committed one. They did not believe how we met and refused us permission to marry. Needless to state this was a difficult and demotivating time in our lives, when you fall in love and you have a third person telling you that you have lied to them. We cannot erase this but can talk about how important it is to find the right support. My wife returned home. We married in Vietnam and she fell pregnant shortly afterwards. I am over the moon that we are expecting our first child, so bringing her back to the UK to me was important and time sensitive as I wanted the baby to be born in the UK. Arona Sarvar of Arona St James took over the visa application and relied upon EEA regulations. I would give her 5 stars and a golden star. Arona is a briliant and confident Immigration Solicitor. She worked on our case with her team. Our case because of my wife's return and the assertion she was dishonest was a difficult case. Arona and Emma her caseworker persevered. She and her team worked quickly and met timelines throughout. She kept her word and followed through on the case plan in timely fashion and my wife was granted her visa. The fact is Arona is competent and can win difficult cases by providing a strategic approach; such as ours and this is a simple fact. I travelled from Sheffield to London, and I will always come to London to instruct Arona St James for all future immigration applications. I recommend her with 100% of confidence you are in the best solicitors hands. I trust her with my wife's case and she has given my wife and me endless happiness. Jacek & Thi.

Frederick Kourouma

11:06 14 Jul 18

Back when I was first looking for lawyers to help me with my immigration case, I was met with a lot of disappointment and let down several times. It was a long and difficult search, and when other lawyers like Duncan Lewis failed to make any progress at all, I thankfully found Arona. From the first meeting where I explained my case, feeling very vulnerable and basically baring my soul, Arona was fully supportive professionally and with her heart. She really made it easy, and I am forever grateful for that. As a gay African man, Arona’s expertise in minority LGBT issues helped her empathise and really sort out my issues in exactly the right way. No other lawyer had shown such a clear understanding of my situation, or show me that they had the care or determination to take it on and win. My entire asylum seeker application process - from interview to being granted asylum - was expected to take months or even years, yet Arona got it done in 3 weeks. Throughout that process, and much more, she always showed grace, patience, and positivity. Years later I got in touch again, and she recently helped me get my indefinite stay as well, cementing her further as an essential pillar in my story and my success. Arona helped me get my life back, I’m forever grateful and would not hesitate to recommend her to anybody. Especially if you are BAME person and or LGBT, I cannot recommend her more highly, as these are issues personal to her and that she is hugely passionate about. I have been able to gain security in my life and have been working, studying and growing ever since. My life would have been in a very different place if it weren’t for the professionalism, efficiency, thoroughness and most of all heart of Arona and her team. Thank you so much.

Sami Dermishaj

22:32 17 Jul 18

I would like to say a big thank you to AronaStJames solicitors for being a great professional solicitor and acting on behalf of me for my immigration status. I was given professional advice from the start of my application and to the end of my application which was successful also because of these great and professional people which works @ AronaStJames solicitors ! I cannot find the words to describe how happy and satisfied I am with you guys! Thank you from the bottom of my heart Arona & Emma for representing my case , I will surely recommend to all my friends and people for any legal matter! AronaStJames you got my❤️

Reine Geldenhuys

19:36 15 Aug 18

Definitely made our application process completely stress free. Outstanding, professional and swift service and support throughout. We have used Arona St James Solicitors previously and we will be back.

mahyar falak

13:53 17 Aug 18

I can begin with magnificent service , follow up the progress all the time , frindly environment, absolutely transparent conversations , confirming everything by email, and emazing barrister , totally satisfied with everything. Also Arona is a power of the firm. However I changed many solisitor before Arona but never be satisfied.

21:42 06 Nov 18

Dear Arona and your lovely team We would like to send our never-ending thanks and gratitude to you and your team for confidently securing the grant of extension of leave for my children and I. Your wealth of experience and knowledge of the immigration law has put our minds at ease during the whole process - you know what we were going through and you made it personal to you and for that we truly are grateful. You felt for us and we are going to say it again - we will be forever in your debt. Even up to the point where we may no longer require your services, we are so lucky and glad that we have gained a friend in you and will always be in touch. Arona StJames Solicitors is definitely the best out there if you want a tailor-made, professional, committed and most importantly a caring service. Arona, thank you again! Superb 10-star service!!! XXXX

DJ WALZ

12:07 22 Nov 18

Words cannot describe how I feel right now. Arona and her PA Emma personally handled my case. The communication, encouragements, care,love shown to me and my family was great. AronaStJames took us like her own family. I really don’t know how to thank you enough because so many lawyers have taken my money and done nothing but for AronaStJames, it’s not like that. She truly cares about her clients. A massive thank you to Arona and Emma. God bless AronaStJames is HIGHLY RECOMMENDED

Ampomah Boahen

09:51 04 Jan 19

I went to Arona as a 6yr overstayer in the uk with my Eu partner when things seemed impossible(l had been with my partner for less than 6months when we approached Arona).The atmosphere at her office and the way we were received alone assured us we were at the right place. Arona and her team including Emma led us to register our marriage in the uk even when we had been told by others l will be detained if l try. She further made an EEA fm for me and also were accompanied by Emma to Liverpool when we were called for an interview by the Home office. Their professionalism made the whole process very straight forward. In less than 4months from when the application was made l have been granted a 5yr brp as an EEA family member with no stress. I would highly recommend Arona and her team for any immigration matter you might have.They are the best

Kwame Benard

18:25 18 Jan 19

Excellent service, years of experience in their field and right approach to deliver a great results . Very customer focus, well intune and they know their stuff.. Any case no matter complicated it may be, or seems Arona st James solicitors are the right place to be.Their professionalism as well as their friendly approch to service. Highly recommend.

Edirlan R. Marinho

21:56 24 Jan 19

Arona St James Solicitors is the place to go for every LGBT couple facing challenges posed by complex and often unfair immigration system. The case involved applying for EEA family permit for me as an overstayer. I have been impressed by Arona's thoroughness, which is matched by a clarity that made everything understandable, despite the obvious complexity. I also acknowledge her ability to balance the utmost professionalism with a human touch, which reassured and sustained me and my husband throughout this challenging process. It goes without saying that we will unhesitatingly recommend Arona to anyone in a similar situation to us.

Eslam Soliman

20:38 11 Mar 19

As an Egyptian who applied for asylum in the UK I met with several immigration lawyers. They were helpful to me but the most helpful, and the person who had the most in depth knowledge of both the conditions in Egypt and of my situation as a gay man was Arona St James. She impressed me because she knew exactly what information was relevant to my appeal and how to write an effective personal statement. I would therefore recommend her to anyone and especially to people from the Middle East who need an insightful and outstanding solicitor to guide them through this very difficult procedure.

Ye Naing

23:12 16 Apr 19

If you are looking for the best immigration solicitors in london this is the one Arona st james solicitors. Highly recommended. Thank you so much to arona and her team..

Katie Matthews

19:45 05 Jun 19

Friendly. Approachable. Professional and Delivered. ...Made contact with Arona St James earlier on in the year. I have been dealing with Laila who has help with UK Spouse Visa for my Husband to join me in UK. The visa process is highly stressful however Laila eased the stress and took control of compiling our application and answering all my questions and I had lots. Reccomend this lovely firm to everyone and want to thank you for helping me bring my Husband home.

Laura m

21:22 04 Jul 19

100% Highly recommend Arona and her team; Specifically Laila. I’ve received the quickest service ever for a residence permit for my fiance and we received that within 2 days of applying for premium service. Arona and Laila explained everything in debt of what and won’t be needed for our case and were extremely helpful. If you want the right to live in the UK without any doubt ,definitely go to Arona St James.

H Ghulam

12:22 08 Jul 19

I have known Arona Sarwar for over 18 years, reflecting through the times, like many teenagers, I did not have any knowledge about the immigration matters. It was extremely difficult for me to get settlement in the UK. Arona supported my case and I had successful leave to remain applications which was helpful for me to continue my studies at College and University. Ultimately, I have had my settlement over 7 years ago and have built my home and a good career in the UK. This would not have been possible without Arona’s support. Over the years, I have recommended my friends to Arona and we found that Arona always maintained her client's best interests at heart. Arona has in-depth and most recent knowledge about immigration matters. She also has good networking with the barristers and would choose the most appropriate specialist barristers if required. More recently, Arona and Emma have processed my wife’s application which was successful in a matter of weeks through a priority service. I thoroughly recommend Arona and I know her ethos is shared within her team.

Nike Adedeji

06:12 11 Jul 19

Arona is the best i wil recommend..excellent service...A solicitor with a difference shes very good...i was so scared and she kept on re-assuring me on everything....when it comes to immigration issues u can trust her 100%...if you need a stay in UK then u should go to Arona..very friendly team,worth every dine...if she tells u its possible trust me it is..her professionalism is top notch...i will recommend her again and again to anyone...

Bilel DJAREDDIR

14:53 24 Jul 19

Highly recommend, very friendly staff and professional work , the Best solicitor ever , Thank you so much Emma, Arona and all the team .

sam gun

14:26 26 Jul 19

Outstanding support and careful consideration at all stages of the process, in particular to their organisation and the management of the sensitive matter, moreover, their ability to work comprehensibly to our individual needs and circumstances. I won't forget the first consultation where Arona explained the whole process with clarity, rejuvinating us with confidence and keeping us in the loop every step of the way throughout the whole process. I wish to give thanks to Laila for being at the forefront of supporting this case.

Emilie Neuss

11:36 17 Oct 19

All members of staff are courteous, kind, hard-working, effective and efficient. They take care and time with each person and always help/answer any questions to the best standards. I always feel confident at Arona St James Solicitors. They have helped us with a Partnership Visa and then the renewal two years later. We already know that in another two years we will be back to renew again. We worked closely with Laila and Arona and have only positive thoughts and feedback for both. Thank you Arona St James for being professional, helpful and putting our minds at ease. We will see you again in a couple of years!

Maja Kovacev

14:30 31 Oct 19

Thank you Laila, Arona and all the team of Arona St James Solicitors. Arona and Laila explained my husband and me, everything in debt of what needed for our case and were very helpful. We mostly communicated with Laila. She responded quickly to any queries I raised and were informative, patient and clear with any explanations. We always felt we could contact them with any concerns. I would recommended Arona St James Solicitors because they are the best.

sema saba

19:21 29 Feb 20

Thank you Laila and Arona for your genuine and professional support throughout this stressful process of spouse visa application. with my continuous delays they still managed to process the application fast and efficient. I appreciate the attention and effort they have put for my husband's case. I would highly recommend them to anyone who is going through the same journey.

Adnan Alam

00:15 04 Mar 20

Thank You Arona St James Solicitors especially Laila for helping me with my wife's visa application. I would definitely use you again and would highly recommend you to anyone who needs help with applying for a visa.

Flori London

15:01 27 Mar 20

I was very impressed with the professionalism and service provided by Arona St James Solicitors throughout the entire process. Arona and her staff was responsive and attentive to any queries I had. Although my case was complex it went really smooth and after 5 weeks I got my positive decision by the HO so thank you guys and keep up the good work x

Jay R

12:16 25 Mar 20

Arona and her firm are fantastic. They helped me and my partner organise our papers for immigration efficiently and effectively so that all basis were covered for the application process. As a result my application for leave to remain went through without a problem. Not only that they are extremely professional whilst being totally empathetic at the same time. I couldn’t ask for anything more and I can’t think of anyone better for the Job. Excellent work A+.... Marcos & David

Tom K

14:36 17 May 20

I have lived in the UK for some time now and used other law firms, one did intervene, however he just took my money and sat on my case. Someone suggested, as I discussed my lack of faith in the profession I spoke to Arona as she is an exceptional solicitor and runs her own firm, her ability to look and turn a case around is second to none In her field and she cares about her clients. When I started with the firm I would admit I bugged her a lot , questioning things but this admittedly was due to my past experiences. At the beginning she prepared a plan and advised me and once she examined my case, the outcome was positive. I’ve got my stay rewarded quickly and I can say the best solicitors in the London area that I have come across. I must also say a big thank you to Leila, Leila is an amazing person and a plus to the firm.pls look no further, Arona St James Solicitor is the place to go.

Daniel Luna

13:14 24 Jun 20

Choosing Arona St. James to work on my case for asylum has been one of the best choices I’ve ever made in my life. I got in touch with them for the first time, being 22 years old. At that time, I had just finished my undergraduate degree and, even though I was planning to study a master’s degree for another year, I was very concerned about having to come back to Venezuela, my home country, once I finished my studies. At that point, going back to Venezuela would mean having to face the cruel political, social and economic crisis that the country faces today. Apart from this, being a gay man, I was at high risk of being discriminated against for my sexual orientation and even being victim of hate crimes, which are common in the country. From the very first meeting with Arona, I expressed all of my concerns and not only did she help me find viable solutions applicable to my legal status, but she also went above and beyond to assist me in every step of the process. Emma, who was assigned by Arona to help me with my case, was incredibly helpful and reliable, making sure all my questions were answered and guiding me whenever needed. Furthermore, Emma also accompanied me to all the meetings at the Home Office and stayed with me through the long waiting hours before my interviews. This not only gave me a strong confidence throughout the process but it also made me feel supported and cared for regardless of the uncertainty and fear of that comes with these types of applications. Now, I am happy to say that my asylum application has been successful and I got a very quick answer regardless of the pandemic. Undoubtedly, I believe this is partly attributed to the strong case that Arona and Emma helped me build for my application and the guidance they provided. They were always diligent and available, even through the Covid-19 quarantine period. This made the process of waiting much less daunting. I will always be thankful to Arona and Emma for all the support they’ve given me and for helping me to secure a stable future, in a country where I can pursue my goals regardless of my political opinion or sexual orientation.

Megumi Sato

19:24 03 Jul 20

To try and obtain a settlement visa during a Covid lockdown was going to be a challenge, but Arona and her team did just that. She had the patience, expertise and access to key people in order for my application to be processed quickly. She understood our urgency and explored every option wherever we needed it. We highly recommend her with great confidence.

amara toure

12:14 04 Sep 20

I have lived in the UK for over 10 years relied on other solicitors but this firm changed my life, worked hard during this pandemic to help me successfully win my case and I would always recommend this firm as brilliant set of solicitors to work with expertise is formidable and very outcome based. I had the head of the team Arona Sarwar and her caseworker Emma work together to secure my win. Highly recommend

H Ellis

20:52 04 Sep 20

I have known the solicitors at Arona st James for over 20 years they have been providing excellent legal service to their clients. I first went to Arona over 20 years ago and regularly send clients and it always a pleasure to drive all the way to London to meet with them. The experience I had with the company was outstanding and everyone I’ve sent have always said that they helped them when they said they could. I would not hesitate to recommend their services to my family and friends and if you want court of protection services family or immigration help they are leading the way. Super stars

Moksud Chowdhury

14:05 22 Oct 20

I know Arona for more than five years, and can say that she is an expert solicitor for immigration law. Arona is not just an expert and professional but also a good human being. The moment I stepped into her office in 2015 and talked to her, then I realised I am in a safe hand. After that, I never look for another solicitor. Arona showed empathy and worked on my case so professionally. No wonder she won my case and gave me a peace of mind. Recently she supported me for ILR application, and it has been successful. She helped me throughout my struggle and acknowledged my stress. I got inspiration from her work. If you are looking for an expert solicitor who is exceptionally professional and empathetic towards the clients, then I would definitely recommend Arona.

hsien-yu niu

06:22 29 Oct 20

Highly recommended! Super nice and patient! For visa applicants who are struggling with massive forms and papers, they are incredibly helpful!

Claudia Echegaray

17:04 03 Nov 20

We found Aronna for make family application for UK, from the first met until she could get done our application she gets involved with us to finish her process, not only contacting us for every detail but also at every opportunity to tell us that everything continues to advance as it should be, despite the quarantine and with the complications of working from home she was always willing help us and take our case very fast. Thank you Arona for your professionalism and empathy towards us. We will come back to do other documents with you for sure.

Asamoah Bismark

17:10 03 Dec 20

Arona and her colleagues are professionals, they handled my case professionally. My mother was ill during this covid-19 period, I needed help to go and see her where by my documents were with the home office. Arona and her colleagues helped me and turned my situation around and solved my problem for me. I am sincerely grateful. A big Thank you to Arona and her colleagues.

Tressa Hosten

23:50 18 Dec 20

My husband came to England in February 2019 after our marriage in September early that year. He was preparing to return home to apply for leave to remain in the UK according to normal procedures by the British government, but was unable to leave due to COVID-19 in March 2019. We contacted Arona St James solicitors who was recommended by a friend. She quickly came to our aid. She took personal interest in finding out our Financial and legal circumstances and she helped us to get past our financial barriers which would have prevented us from progressing. Arona used her legal skills to convince the authorities and adjusted things in such a way that my husband didn’t have to return to Grenada. All legal matters were settled right here in the UK due to her expertise. Arona went above and beyond to ensure that all matters were taken care of within a short period of time with both me and my husband having very little to do. We strongly recommend Arona St James solicitors to anyone who would like a high Standard of service from a legal representative. We are very happy customers!

Marjory Keek

12:59 24 Dec 20

Arona and Emma have been so helpful and efficient during my application. I would recommend them to anyone who needs an Immigration solicitor. Friendly, professional and to the point. Everything is explained well, all concerns are addressed realistically and feedback is prompt. 10/10

Perla Kotorri

14:17 24 Dec 20

Excellent highly recommended Arona solicitors for me they are the best in London I had so much help from Arona and her stuff she done it very quickly from what I was expecting she did help me a lot becouse I had no idea what to do and she was very nice to me and helpful and always she have smile face and never upset she was like friend to me not like client, even I did not understand nothing she was very good I got my kids answer to converting them to British citizen no even 1 month and was the pandemic everything close and was not a lot off people working. I have to say a big thank you to MISS Arona for helping me you are very lovely women and you always helped me thank you so much. I will never change you are the best solicitor in this country thank you dear

kingsley Akana

18:27 15 Dec 20

These Ladies are the best. Imagine calling after the first day and they remember every single details about your case. I mean that tells you a lot. Your case means alot to them, you are not just a case number but a real person needing legal support. I would recommend them anyday anytime

Abraham

10:24 03 Apr 21

5 year I tried to do a spouses visa for my wife with another lawyer we spent more than 4000 £. until Arona took our case she solve it in less than 5 month. Thank you very much Arona.

Salah Khalili

08:20 06 Aug 21

SKILLED WORKER SECURED I had a difficult and complicated application for Skilled worker visa that has been approved, thanks to the knowledge and professionalism of Arona in handling our delicate case. Words can not express my gratitude and appreciation for all involved. VERY HIGHLY RECOMMENDED

Dylan Taylor

07:55 11 Aug 21

Arona assisted us with our indefinite leave to remain, guiding us through the process which is not made very clear online, so it was a great help and in the end we achieved a great result!

Animesh Sarkar

09:46 02 Jan 22

Arona went the extra mile to support our complicated visa application even though we are based out of different territories. During the pandemic she dealt with our case very efficiently and was quick in her response. She knows her job really well and is very reliable when it comes to complicated matters. Highly recommended

Seneca Saunders

12:08 19 Jan 22

She’s the best. Full stop.

Adiba Hashim

09:35 07 Mar 22

Arona and her team did an outstanding job with my application. They are professional and work extremely quickly. They always answer your questions and provide reassurance when things can get complicated. Arona in particular is way ahead of other immigration lawyers and knows the nitty gritty and what is actually required to get a successful application through. HIGHLY recommend her for anyone requiring citizenship, ILR, spousal visas for immigrating to the UK.

imohamme5

18:24 21 Mar 22

Absolutely 100% recommend Gillian. Such an amazing caring compassionate professional lawyer that has helped me so much. Words cannot even come close to how much gratitude I have for her. Some people really are angels

Jereen Huda

17:35 05 Apr 22

Very informative. I would highly recommend Arona. She gets straight to the point and is very understanding.

noelia villafane

07:48 14 Apr 22

I am very thankful to Arona and her staff for doing my application with a successful result. They were very reliable, supportive and helpful at all times with my EAA post Brexit. She did my application and I had her immediate response every time I needed her advice. I would recommend her and I would definitely count on her for any other matters I may need in the future.

Nadia Naidoo

20:34 24 May 22

After previously having dealt with many so called “solicitors” , I have had the most amazing experience with Arona St James Solicitors. I was assisted by Laila, everything worked so efficiently in such a timely manner. I wish I had started here and not wasted time and money elsewhere. Thank you!

Emerson Sinclair

17:20 13 Jun 22

Arona and her team really worked so hard to get my application approved. She has been very supportive and extremely professional. Would recommend to those who are seeking asylum

Kanica J

06:10 29 Sep 22

Laila and Arona were absolutely Godsend! She was not only attentive and caring but was also able to rectify mistakes made by previous solicitors. She answered every single question and supported me every step of the way.I highly recommended her! She is truly amazing.Thank you again Laila

Ilya Paveliev

16:04 11 Oct 22

My family have been clients of Arona for many years and we simply cannot recommend her services highly enough. Arona and Danisha have successfully assisted us with the most complex UK immigration process. Their knowledge and ability to achieve positive results is second to none. Thank you! Ilya

Lara Bishop

19:03 17 Oct 22

Incredible legal team, Arona is a miracle worker. She helped me deal with a very complicated asylum seeker's case. I've never seen a case go so smoothly and quickly and I deal with a lot of refugees. Her knowledge around the immigration system and her contacts at the home office are astounding, highly recommend her

Kat P

19:25 19 Nov 22

Renewal was done smoothly and got it in no time. Excellent service provided by Arona st james solicitor. Massive thank you to Laila who dealt with all my queries and overlooked my application efficiently and adequately. If you want a quick and effective process for you applications, look no further

Riccardo Parrino

15:33 29 Nov 22

We received Arona’s contact from a friend and I was astonished from those reviews. I have to say, their help and efficient work were a key factors for the achievement of our case. I strongly recommend to be in touch with them, especially with Laila Mahen: she’s the solicitor you’re looking for. She’ll guide you step by step, your investment is worth for your life.

semus mhmd

11:46 09 Dec 22

Gillian was very professional and meretricious when dealing with my mums estate after she passed away. She was helpful and engaging throughout get my tax done to 0 in no time for spending time and looking at allowances both current and historical, in a couple of weeks the probate was completed - thank you to Arona St James solicitors for all their help and advice during this difficult time.. Imdiaz Mohammad...

Mick Mick

22:13 08 Jan 23

I would like to say a huge thank you to Arona and Danisha for being a great professional solicitor. I am grateful and I would highly recommend. They were responsive and attentive to any queries I had. My case was complex , however it went really well. I went for biometric at 11 :15 and I received a call from Arona that I had been granted at 16.00 at the same day. I could not believe that I have been granted in a matter of 4 hours. Well done to Arona and her team. Highly recommended them. Eduart

Howard Michels

13:40 31 Mar 23

Just successfully completed a Marriage Visitor visa. It's a very challenging, arduous and complex process. Trying to interpret what is required is difficult. I made a few mistakes and omissions. I'm sure I would not have been able to do this without Laila's direction,support and overview of the entire process. It was very helpful that she was avaliable to answer my telephone calls and make immediate replies to my email questions. I'm very happy with the service provided. So I shall continue with Arona St.James and engage Laila with the next stage of the process.

Milena Vukosavic

09:16 30 May 23

This legal team was wonderful to work with and helped us get through an expedited dependent visa process from Serbia within 5 working days! Would definitely recommend to anybody who needs immigration law help.

Shachindra Nath

10:24 05 Apr 23

Arona and her team went above and beyond in helping me with my immigration matter. Arona is an exceptional lawyer and an even better human being.

Ash Nic

22:26 17 Jul 23

I had the pleasure of meeting Laila at Arona St James Solicitors back in January when I visited their office to inquire about a spousal visa for my husband. From the very beginning, Laila impressed me with her professionalism and knowledge. She explained her role in the process and provided me with the necessary information regarding the costs involved. After our initial conversation with Laila, we were scheduled for a consultation with Arona herself. It was during this meeting that we discussed the complexities of our case, especially considering that my husband had been refused a visitors visa twice before. Despite the challenges, Arona offered us sound and honest advice, which immediately put us at ease. Feeling confident and comfortable with the expertise of Arona and her team, we decided to proceed with Arona St James Solicitors for our spousal visa application. Laila took charge of the process, and we submitted all the required documents and payments in mid-April. Today, on the 17th of July 2023, we received the fantastic news that our spousal visa has been accepted! We are absolutely overjoyed and immensely grateful to Laila and Arona St James Solicitors. Their dedication, attention to detail, and hard work made this dream a reality for us. Throughout the entire process, Laila demonstrated professionalism, efficiency, and exceptional communication. Her guidance and support were invaluable, and she kept us informed every step of the way. We could not have asked for a better experience, and we owe our successful visa application to Laila's efforts. I highly recommend Arona St James Solicitors for their immigration services, and especially commend Laila for her outstanding work. If you are seeking expert immigration advice and a team that genuinely cares about your case, look no further than Arona St James Solicitors. They have helped us achieve a significant milestone in our lives, and we are eternally grateful. Thank you, Laila, for making our dream come true!

Arnold Kawuba

12:48 01 Nov 23

I honestly cant think of a better solicitor than Arona. At a time of fear where the UK Government was really turning away or denying many asylum, cases, Arona put her best foot forward for us, leading to a win in record time of slightly less than 2 years from when we applied to approval with various other milestones such as getting us a right to work after year 1 of a pending application. Arona always told us " I will fight and fight until we get a win because you must be protected". Not only was she extremely professional, Arona exercised a great sense of compassion and humanity through out the process. She cared about us as people and our well-being throughout the process. Its very clear that Arona doesnt just do her job for money-- she is very vested into the clients experience and ensuring above all that everyone's rights, especially human rights are respected and upheld. Arona was always available when we had questions--I dont re-call waiting more than just a couple of hours to receive a response from her. Arona clearly understands the law very well and has experience with home office so we were very prepared for all the interviews. The asylum process is extremely complex and I would really recommend using a solicitor, of course no other than Arona St James Solicitors. Thank you Arona for all you did, from the very bottom of our hearts. You are a star :)

Sella Saleemi

18:54 08 Nov 23

Many thanks to Arona and Laila! Thanks to their dedication and help my husband and I will finally be able to close the gap after three and a half years long distance. You have helped to change our lives, and we are so very grateful. I met Arona in April this year for an initial consultation about whether we would be able to apply for a spousal visa (entry clearance). I was very nervous, and I didn’t know where to begin, and she talked me through my case and explained the process thoroughly. Arona has a wealth of experience and liaisons with the home office herself which was reassuring. She is personable, genuine and kind, and it was a welcome change to the lawyers I’ve come across before. She is honest and will tell you the truth about whether your visa application has a good chance of approval or whether you need to take additional steps before she can take on your case. Arona assured me that she would fight for our case, and I was able to get hold of her on the phone whenever I had questions. We proceeded with our application and Laila was assigned our case. She supported us through every step; best solicitor I have ever worked with! She is efficient, organised, knowledgable, and easy to talk to. Her communication is very prompt and I never had to wait more than a few hours for a reply via email. She even offered to help me through the application/ uploading documents in the office because I was finding the process overwhelming. When we had a problem with submitting the application online, she persevered until it went through. I can’t thank her enough, she did a brilliant job and was a pleasure to work with. Laila and Arona were a brilliant team, and we owe our successful outcome to them. They understand that immigration cases can be daunting with a lot of emotion attached to them, and they help you to feel at ease during a stressful process. They’ve helped us immensely, and we would definitely recommend their services. Thank you once again!

beebidex

20:24 21 Nov 23

Laila Mahen of Arona St. James Solicitors We're so impressed by your ability to handle our immigration matter with efficiency and professionalism. Your work was exceptional. You went above and beyond, and your attention to detail really shows in the final result. We just wanted to let you know how much we appreciate your expertise. Your knowledge and experience have been invaluable to us, and we're grateful for your service. Andrew & Abidemi.

Onyeka Aniekwena

09:12 28 Nov 23

Update on this case below in 2023 and Finally I have received my British Citizenship, one will think that it will be an easy process, as I did try and do this myself, but due to previous immigration history, I got refused, however Arona contacted out of the blue, as she had previously helped me with my asylum case. She had monitored the changes with home office and was able to know the case in her files, which such changes will impact. It is a no brainer what the outcome will be, as I have just received my British Citizenship. I will definitely recommend this service and any case, Arona cannot handle, that means no solicitor in the UK, will be able to handle that case. This firm the best around and they have guided me, to end of my journey with immigration I found out about Arona St James through the stonewall website. This was the time I was in a very critical situation, where I have almost exhausted all options with another law firm that was recommended by THT and I have been battling immigration for over 4 years. When I walked into Arona's office and showed her all my paperwork, both replies from the Home Office and the court rejections. She was dismayed with the work my previous immigration solicitors have put in my work. My previous immigration lawyer always told me that I will get thrown in detention once I applied for Asylum and the possibility for the Home office granting me stay is very low, and the only hope I have is through the courts. However with Arona, she takes every case, I mean every as one of her own. She spends days and night on your paper work. Does not take much work load (client cases), hence giving paramount attention to each individual case. She has a team of lawyers that discuss over your case, hence identifying the pros and cons and the best course of action. You will feel so happy when you know that a lawyer is putting much effort in your case that yourself. She gives the best advice and will always stick with you, till the case have been won. Many clients go to her when their case have almost been exhausted, which I think should not be the case, but even at this she still has a 99% win record, in fact does not take up your case, if she knows that she cannot win it. I won my case, which I have been battling for over 4 years with different law firms, at one attempt with Arona, not through the courts but at first sitting with the Home Office. I did not go to detention , because she made my case so strong and the truth was magnified. I recommended her to another friend of mine who has been in a similar situation as me, she once again, smashed his case. Winning your case is not the end point with the firm, because they keep in touch with you, in some way, making sure that you sucessfully integrate into the society, and are always there for any client. I highly recommend this law firm, I see no flaws in their system. I am not used to writing recommendation or even youtube comments but because of how confident I feel about this, and how they saved my case and made it looked so easy, I just had to write this and hopefully, this will help someone that will read my story.

Kiki Boo

22:37 20 Dec 23

Michelle Fuller Arona and her staff were highly professional, it was client focused. I was kept up to date on every process of my application. I was also guided by the Home Office policies and procedure to ensure that my application was completed accordingly. The organisation is very efficient, organised and have a very strong knowledge base.They are easy to communicate with and are very prompt with their responses. I would highly recommend this firm to any one considering making an application to the Home Office. I am very happy and delighted with my outcome.

Júlia Marmund

12:24 30 Jan 24

Arona is an excellent solicitor, has supported me and my family with applying as a skilled worker dependent route from Brazil with an EEA child as well, two processes, managed with care and precision on orientations, always responding to our questions, guided and successfully helped us to achieve such important step of our lives. Thank you very much!!

21:03 13 Feb 24

Arona has truly changed my life for the better and pushed for my case to be heard and taken seriously. I could have never asked for a better lawyer. I felt supported by her and her team every step of the way. Whenever I felt anxious, they were quick to reassure me that i am supported and have much experience with cases like mine. Through talks with UKVI, they were able to expedite a decision on my application. It is extremely rare to find an agency that would not only decide to work with LGBTQ+ identifying refugees in danger, but also offer thorough and CONSISTENT support, understanding and an environment where they feel safe. Thanks to Arona and her team, I got granted. I would recommend Arona St James solicitors to any LGBTQ+ identifying individuals/immigrants in danger who need the support of human rights lawyers.

Paul Powell

14:41 04 Apr 24

I've had excellent experience working with Arona. She is utterly professional, well informed, articulate and approachable. She responds quickly, takes time to explain and treats you with kindness and respect. Highly recommended.

14:35 15 Apr 24

Arona has been extremely professional in her dealings. I paid her an initial consultation fee. I sent her all my documents and she reviewed them. She was honest and upfront and gave me a detailed reasoning on my case. She felt that my case did not fall within the parameters I was applying for. She offered to refund part of the fees I had paid her. I did not ask for a refund. She volunteered the refund which I gladly accepted. I will definitely recommend her.

Ricky

13:49 16 May 24

I have known Arona Sarwar, Solicitor, for over 5 years, and she handles all my immigration affairs and other advice when I need it; she is supportive, highly knowledgeable and a very tactical solicitor. Her staff are friendly and also assist, so you feel supported by her team. I have just got my British Passport and now run a successful small business in London. I highly recommend those applying to seek her advice, as she is one of the best immigration solicitors out there and should be shouted about a lot more. I celebrate Arona St. James Solicitors as a firm enriched with diversity, my money goes to support the right business with huge expertise and will not be forgotten from my side, highly value this firm.

Sundas Hanif

22:54 03 Jun 24

Best solicitor around locally for immigration !!! I was so nervous and had been doing the rounds with lots of different solicitors giving me conflicting information as my Life in the uk test certificate had been lost. After meeting Arona and explaining my situation she was absolutely crystal clear on how to go about my case and I entrusted her with it. Needless to say I have received my application and am delighted. Thank you for all your support throughout. Arona you really was as professional and knowledgeable In my immigration matter.

Zahra Lawrence

06:20 01 Oct 24

Arona St James Solicitors provided us with exceptional service in securing our visa. Laila Mahan was not only highly knowledgeable and efficient but also incredibly friendly and kind throughout the entire process. She made everything feel easy and stress-free, always taking the time to explain things clearly and with a personal touch. We are truly grateful for her support and highly recommend Laila and the team at Arona St James for their excellent immigration services!

SILK & FRILLS

15:09 01 Oct 24

Simply the BEST! I cannot recommend Arona and her team highly enough. After previously managing my own applications and making a rookie mistake that led to unnecessary delays, I entrusted my case to Arona, and it was the best decision. The process was handled seamlessly, with a high level of professionalism and expertise from start to finish. The service, knowledge, and expertise are truly unmatched.

Alberto Mario

09:39 03 Oct 24

I recently had the pleasure of working with Arona St James Solicitors for my wife’s spouse visa application, and I cannot recommend their services highly enough. From start to finish, the professionalism and support I received were exceptional. Laila, who handled my case, was particularly outstanding. She provided clear guidance every step of the way, making a potentially stressful process much more manageable. Her attention to detail and thorough understanding of immigration law were evident, and her compassionate approach made me feel supported throughout. I also want to thank Arona, who first made contact with me and set the tone for the excellent service that followed. The entire team at Arona St James demonstrated a genuine commitment to their clients, balancing expertise with a human touch. I am incredibly grateful for their assistance and highly recommend their services to anyone navigating the visa process. Thank you, Arona St James, and especially Laila and Arona, for your invaluable help!

Adam Tengku

20:00 26 Oct 24

Arona has been a fantastic support, providing great guidance through both a case for indefinite leave to remain, and a naturalisation one. In both cases her support, knowledge and especially her insider knowledge of the home office was a critical part in making the best case possible and in both instances our results were processed successfully and extremely quickly. Arona also treats us like people, not just cases, and that coupled with her expertise makes her an excellent choice for anyone looking for legal immigration help.

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